How do I request help?
Requests for help are managed in ServiceNow.  Navigate to the Financials Administration Support home page. From there, select the appropriate help area and begin creating a ServiceNow ticket detailing your request. 

How do I request a Financial Accounting Security Role in Workday?       
Security requests are managed in ServiceNow.   Navigate to the Financials Administration Support home page.  Then select Workday App Security -> Workday Security Roles – Request New.

How do I determine if an expense or cost is allowable?
The Controller’s Office maintains an Allowable Cost Matrix on their website.  This tool can be used to answer common questions related to allowable costs.

How can I find a list of Driver Worktags in Workday?
Enter the text “FDM Find” in the Workday search bar.  A list of FDM reports for Custodial Entity, Designated, Gift, Grant, GTRI Charge Code and Project Driver Worktags will appear.  This report can also be viewed in the Campus Reporting Dashboard in Workday.

How do I find out what Ledger Account my Spend Category or Revenue Category is mapped to?
Enter the text (or a portion of the text) “Ledger Account to Spend/Revenue Category Mapping - CAMPUS – GTCR” in the Workday search bar.  This report can also be viewed in the Campus Reporting Dashboard in Workday.

What is a Ledger Account?   
A Ledger Account is a delivered worktag that identifies a financial transaction at a detailed level.  This worktag classifies a financial transaction as an Asset, Liability, Net Position/Equity, Revenue or Expense. 

What is a Spend Category?
A Spend Category identifies the specific type of spend (expense) for a transaction. It provides a more detailed view of the spend transaction incurred by a campus unit and is a required field on all “spend” transactions such as Requisitions and Supplier Invoice Requests.  Spend Categories begin with “SC” followed by 6 digits. Example: SC714100 - Supplies and Materials.

What is a Revenue Category?
A Revenue Category identifies the specific type of revenue for a transaction. It provides a more detailed view of the revenue transaction incurred by a campus unit and is a required field on all revenue transactions.  Revenue Categories begin with “RC” followed by 6 digits.  Example:  RC401102 - Resident Tuition – Fall.

What is a Commitment?
A Commitment is like a pre-encumbrance.  It is used to reserve funding in the accounting system for future expenses to help prevent overspending.   A Commitment does not create a contractual or legal requirement to spend the funds in the future and must be Zero at year-end. In Workday, Commitments are created by Spend Authorizations and Requisitions.

What is an Obligation?
An Obligation is like an encumbrance.  It is used to reserve funding in the accounting system for future expenses to help prevent overspending.   An Obligation creates a contractual or legal requirement to spend the funds in the future.  In Workday, Obligations are created by Purchase Orders (POs).  If the PO has a remaining balance at year-end, that balance will carry forward into the next fiscal year due to the contractual nature of a PO.

Where can I find Job Aids for creating financial transactions and running reports in Workday?
Job Aids for financial transactions and reports such as Create Journal, Running the EBBR Report, Create Requisition, Create Supplier Invoice Request, etc. are in ServiceNow in the Financials Administration Support section.  Type the name (or a portion of the name) of the transaction or report in the search bar and the respective Job Aids will display.

How do I request a new Driver Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose the Driver Worktag (i.e. Custodial Entity, Designated, GTF Gift or Non-GTF Gift or Operating Project for the request.  Fill out the appropriate fields and the request will be routed to the department responsible for adding the new Driver Worktag.

How do I request a change to the Manager, Name, Assignee, etc. for a Driver Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose the Driver Worktag (i.e. Custodial Entity, Designated, GTF Gift or Non-GTF Gift or Operating Project) for the change. Fill out the appropriate fields and the request will be routed to the department responsible for changing the Driver Worktag.

How do I Inactivate or Reactivate a Driver Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose the Driver Worktag (i.e. Custodial Entity, Designated, GTF Gift or Non-GTF Gift or Operating Project) for which you would like to request action.  Fill out the appropriate fields and the request will be routed to the department responsible for managing the new Driver Worktag.

How do I request a new Cost Center Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose “Cost Center – Request New”.  Fill out the appropriate fields and the request will be routed to the department responsible for adding the new Cost Center.

How do I request a change to the Rollup, Manager, PCard Manager, RQ Reviewer, or Property Coordinator for a Cost Center Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose “Cost Center – Request Change”.  Fill out the appropriate fields and the request will be routed to the department responsible for changing the Driver Worktag.

How do I Inactivate or Reactivate a Cost Center Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose “Cost Center – Inactivate/Reactivate Existing”.  Fill out the appropriate fields and the request will be routed to the department responsible for managing Cost Center Worktags.

How do I request a new Balancing Unit Worktag?
Navigate to Financials Administration Support in ServiceNow.  Select Foundation Data Model and then choose “Balancing Unit – Request New”.  Fill out the appropriate fields and the request will be routed to the department responsible for adding the Balancing Unit Worktag.

Where can I find the Monthly Production Calendar?
The Monthly Production Calendar is available on the Controller’s Office website.

Where can I find Financial Training Classes?
Please refer to the training section of the Controller’s Office website for training options.